FIT IT & Customer Care

The IT & Customer Care programme is an excellent introductory programme for those looking to improve their customer service and computer skills. The course can be an excellent stepping stone for those looking to progress onto further education or for those who are looking to expand their employment opportunities.

What does the course entail?

This course appeals to those who have a keen interest in information technology and customer service. The course comprises of a number of IT based modules including PC Maintenance and ECDL. Learners will also gain experience in the field of customer care as well as addressing the importance of their own personal & professional development. 

What do you need to join this course?

  • An interest in PC's  
  • An interest in information technology and PC hardware
  • The ability to motivate and influence others
  • Enthusiasm and a strong work ethic
  • Good interpersonal skills

What does the course entail?

  • Work Positive (Personal & Professional Development)
  • Customer Service
  • ECDL
  • Microsoft Office Specialist - Word & Excel
  • PC Maintenance 
  • Internet / Web
  • Employment / Progression Strategy

Accreditation

  • FIT Certificate
  • Microsoft Office Specialist
  • FETAC
  • CompTIA
  • ECDL

What are the job titles?

  • Customer Care Agent
  • Technical Support Agent
  • Call Centre Agent
  • Technical Support Specialist
  • Front Line Customer Support
  • Help Desk Operator

How can I progress in this area?

There are a number of different progression paths currently available to graduates of the FIT IT & Customer Care programme. For those graduates that are keen to enter employment the course will equip learners with the skills necessary to compete within the labour market.

Alternatively, learners who wish to progress onto further education will be assisted by both FIT Training & Employment Officers and guidance staff within their college.



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